Cancellation Policy

e-Tickets can be cancelled on at till Chart preparation of the Bus

Cancellation Policy

  • Partial cancellation is allowed for which cancellation terms & conditions will apply .
  • Cancellation/Refund/Rescheduling Ticket booked through Online, refund will be done to their respective Credit Cards/Debit Cards/Bank Accounts according to the Bank procedure. No refund will be done at UTC ticket booking counters
  • From 0 Hrs to 2 Hrs before the scheduled departure time 0% amount will be refunded, (Excluding reservation charges).
    From 2 Hrs to 24 Hrs before the scheduled departure time 50% amount will be refunded, (Excluding reservation charges).
    From 24 Hrs to 72 Hrs before the scheduled departure time 75% amount will be refunded, (Excluding reservation charges).
    From 72 Hrs to 720 Hrs before the scheduled departure time 90% amount will be refunded, (Excluding reservation charges).
  • Cancellation is not allowed after Up to 2 hr before Schedule service start time at origin of the bus. From the date of journey.
  • Reservation Fee is non-refundable except in case of 100% cancellation of tickets, if the service is cancelled by UTC for operational or any other reasons.
  • Passengers will be given normally in one month, after the cancellation of ticket or receipt of e-mail. If refunds are delayed more than a month, passengers may contact helpline telephone number at 8476007605 E-Mail help[dot]UTConline[at]gmail[dot]com.
  • Payment Gateway Service charges will not be refunded for service cancellation/ failure transactions in e-ticketing.
  • Partial cancellation is allowed for which cancellation terms & conditions will apply.
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